These general terms and conditions (“GTC”) apply to the monthly flat rate-based toll services provided by DMC digital Maut Consulting GmbH (“Service”).
The issuer of the toll product in Hungary is the Nemzeti Útdíjfizetési Szolgáltató Zrt., abbreviated NÚSZ. (hereinafter referred to as "Issuer"). If during the usage of our Services you register for the toll service, an independent legal relationship will be established between the service user (hereinafter referred to as "Customer") and the Issuer. The General Terms and Conditions of the Issuer apply to this legal relationship (https://nemzetiutdij.hu/api/uploads/e_vignette_gtc_user_2026_01_01_pdf_69a04b3393.pdf).
(1) DMC digital Maut Consulting GmbH (hereinafter referred to as "Service Provider" or “DMC”) is a German company located at Hohenstaufenring 62, 50674 Cologne. The managing director is André Khreiche.
(2) The Service of the Service Provider is that the Service Provider makes available to the Customer an online booking platform at the URL europamaut.com (hereinafter referred to as "Toll Services Shop"), via which the Customer can activate a toll service issued by the Issuer.
(3) The Service Provider is not an authorized reseller of Nemzeti Mobilfizetési Zrt. (NM Zrt.).
These GTC shall apply to the Service provided by the Service Provider. These GTC apply in their respective current version to all orders placed by Customers via the Toll Services Shop. Other terms and conditions shall not apply to the use of the service. If individual contractual agreements have been made between the Service provider and the Customer, these GTC shall apply.
(1) The presentation of toll registration services in the Service Provider's Toll Shop constitutes a non-binding invitation to the Customer to submit an instruction, i.e., an order for intermediary services. In the course of the ordering process, the Customer must select the desired toll product, validity period, vehicle type, and payment method, and must enter the license plate number as required. By clicking "Order now," the Customer submits a binding instruction to the Service Provider to act as the Customer's agent for the purpose of registering the selected toll product with the Issuer on the Customer's behalf.
(2) The Service Provider accepts the Customer's instruction by sending a written confirmation via email. The contract thereby concluded between the Customer and the Service Provider is exclusively a contract for intermediary and agency services.
(1) The Service offered by the Service Provider is a monthly flat rate-based intermediary service through which the Service Provider assists the Customer in obtaining valid e-vignettes for the selected country (“Registration”). The Service includes the acquisition of unlimited 10-day e-vignettes or 7-day e-vignettes or annual e-vignettes (“toll product”), depending on the country, for any of the selected countries as long as the monthly flat-rate is active.
(2) The Customer specifically authorizes the Service Provider to obtain a valid e-vignette specified in the Toll Service Shop.
(3) The Customer specifies the start date of the first digital 10-day, 7-day or annual e-vignette for a selected country. After payment of the first fee, the first vignette will be set up within a few minutes. Subsequent vignettes for any of the countries offered can be activated by the Customer within 7 days before the respective start of validity and after selecting the desired start date.
(4) The flat-rate contract is concluded for an indefinite period. Depending on the offer shown in the order process, the flat-rate contract has either no minimum contract term or a minimum contract term of three (3) or six (6) months from the conclusion of the contract. The minimum contract term that applies to the respective contract is communicated to the Customer in the order process before the Customer submits the order and remains unchanged for the duration of this contract, subject to an extension under clause 5a(8). The statutory right of withdrawal (see clause 9) and the right to terminate for good cause remain unaffected.
(5) The Customer can terminate the monthly flat-rate contract electronically on the personal link received individually by each Customer via email (“Magic Link”) or in the app with a notice period of 0 days to the end of the respective monthly billing period. If a minimum contract term has been agreed, the termination may also be declared during the minimum contract term; however, it takes effect at the earliest upon expiry of the minimum contract term. Without termination, the contract continues for an indefinite period. The Magic Link can be obtained through the following page: https://europamaut.com/en/flatrate-verwalten.
(1) The Service Provider will charge the Customer a monthly flat-rate fee for providing the Service. The amount of the monthly flat-rate fee depends on the selected toll service and will be disclosed to the Customer during the ordering process and in the cost overview.
(2) The monthly flat-rate fee for the first month is payable by the Customer upon conclusion of the contract with the Service Provider, and for subsequent months it is payable monthly on the same calendar day.
(1) The customer can pause a running flat-rate contract that has not been terminated on the flat-rate administration page or in the app. This is not possible while a payment is outstanding or a chargeback is in progress. After a pause has ended, the contract can only be paused again after the next fully paid debit.
(2) The pause begins at the time at which a termination declared at the same time under clause 4(5) would take effect, but not before the end of an agreed minimum contract term. The start date is communicated to the customer and confirmed by e-mail. Until then the flat-rate contract continues unchanged, and the customer can withdraw the planned pause, provided that no payment is outstanding and no chargeback is in progress. Until then, vignettes can only be activated with a start of validity before the start of the pause.
(3) During the pause, the customer pays a pause fee instead of the flat-rate fee. Its amount is shown to the customer before pausing (currently EUR 3.90 per monthly billing period). The pause fee is due on the regular debit date under clause 5(2). Vouchers and discounts are not applied to the pause fee. Time-limited vouchers and discounts continue to run during the pause and, after it ends, only apply for their remaining term. Clause 8 applies accordingly to the pause fee.
(4) During the pause, the customer cannot activate vignettes or route tolls and cannot book add-on options. Toll products that have already been registered remain valid until the end of their validity. Scheduled route-toll activations that have not yet been registered are cancelled at the start of the pause. A booked add-on option (clause 5b) is suspended during the pause; no fee is charged for it during this time.
(5) The pause is not limited in time. The customer can end it at any time with immediate effect on the flat-rate administration page or in the app, provided that no payment is outstanding and no chargeback is in progress. From the end of the pause, the flat-rate fee agreed before the pause and the fees of suspended add-on options apply again. For the remainder of the current billing period, the pro-rata difference to the pause fee already paid is charged immediately. The debit day does not change.
(6) Price guarantee: After the end of the pause, the flat-rate fee agreed before the pause applies, even if the service provider has meanwhile increased the flat-rate fee for new contracts. A price adjustment under clause 8 remains unaffected.
(7) The customer can also terminate the flat-rate contract during the pause under clause 4(5). The pause then continues until the termination takes effect; the pause fee is charged until then. If the termination only takes effect later because of a minimum contract term, the pause ends with the termination, and the full flat-rate fee applies again until the end of the contract. A planned pause that has not yet begun lapses upon termination.
(8) No pause fee is charged for pauses requested before 19.10.2026. If a pause fell within an agreed minimum contract term, the minimum contract term is extended by the duration of the pause, rounded down to full billing periods. The customer is informed of the new end date. No pro-rata fee is charged when a fee-free pause is ended.
(1) Where it is offered to the customer, the customer can book the add-on option “Route Toll Austria” for a running flat-rate contract, in the order process or later on the flat-rate administration page or in the app. It cannot be booked while the flat-rate contract has been terminated or is paused, the start of a planned pause is imminent, a payment is outstanding or a chargeback is in progress. If it is booked while a pause is planned, the full price is due on booking; from the start of the pause it is suspended. The add-on option is a separate contract that is linked to the flat-rate contract.
(2) With the add-on option, the customer can activate single-trip tickets of the route toll of the issuer ASFINAG for the licence plate of the flat-rate contract, for vehicles with a maximum permissible gross weight of up to 3.5 t. It covers the toll routes shown on the flat-rate administration page (currently A 13 Brenner motorway, S 16 Arlberg expressway, A 10 Tauern motorway, A 11 Karawanken motorway southbound and A 9 Pyhrn motorway with the Gleinalm tunnel and/or the Bosruck tunnel). The service provider registers the ticket with the issuer on behalf of the customer and bears the route toll fee in full. The issuer's conditions apply to the validity and use of the ticket. Only one unused ticket can exist per toll route at a time. A further activation is scheduled and registered as soon as the previous ticket has been used or has expired; the scheduled activation lapses after 14 days without registration. If the issuer changes its range of routes, the service provider may adjust the toll routes offered accordingly.
(3) The price of the add-on option is shown before booking (currently EUR 9.90 per monthly billing period). When booked for an existing flat-rate contract, the full price is due immediately, without pro-rata calculation for the current billing period; thereafter it is due together with the flat-rate fee on the regular debit date. Clause 8 applies accordingly.
(4) The add-on option has no minimum contract term. The customer can terminate it on the flat-rate administration page or in the app with effect from the end of the current billing period and use it until then; until then the customer can withdraw the termination. The add-on option ends when the flat-rate contract ends. During a pause, it is suspended under clause 5a(4).
(5) Consumers have a separate right of withdrawal for the add-on option under clause 9; the withdrawal period begins when the add-on option is booked. The withdrawal can additionally be declared on the flat-rate administration page or in the app. It only concerns the add-on option; the flat-rate contract continues unchanged. In the event of withdrawal, the amount paid for the add-on option is refunded in full. Scheduled route-toll activations that have not yet been completed are cancelled; tickets that have already been registered and not yet used remain valid. The right of withdrawal for the add-on option expires early as soon as a ticket registered through it has been used or has expired, provided that the customer has expressly agreed that performance begins before the end of the withdrawal period and has confirmed their knowledge that they lose their right of withdrawal upon complete performance of the contract. After a withdrawal, the add-on option cannot be booked again for the same flat-rate contract for 30 days.
(1) The registration of the 10-day, 7-day or annual e-vignette by the Service Provider is confirmed to the Customer upon receipt of a registration confirmation. Only then is the registration completed, the service obligations of the Service Provider fulfilled, and the Customer becomes the holder of the toll product individually composed during the ordering process.
(2) The purchase of the toll product establishes a legal relationship between the Customer and the Issuer. Claims arising from the toll product itself can only be asserted against the Issuer and not against the Service Provider, who exclusively ensures the handling of the registration. Reference is made to the GTC of the Issuer (https://nemzetiutdij.hu/api/uploads/e_vignette_gtc_user_2026_01_01_pdf_69a04b3393.pdf).
(3) Should the Customer drive on toll roads without having received the registration confirmation, or after receiving the registration confirmation, drive on toll roads not covered by the selected toll product, and consequently receive one or more penalties for potentially unauthorized use of toll roads, such penalties will not be covered by the Service Provider.
(4) In the event that the registration confirmation is not received, the Customer is obliged to contact customer support via [email protected].
(1) The Customer is responsible for the correct input of data in the ordering process, especially the selection of the toll product, the start of the validity period, and the vehicle type, the entry of the license plate number and the contact information of the Customer. A wrong entry is not the responsibility of the Service Provider.
(2) To prevent an accidental wrong entry, the Customer must enter the license plate number multiple times during the ordering process. Before completing the order, the Customer must actively confirm the correctness of the license plates within 15 minutes. If the license plates are not correct, the Customer can make a change. If the confirmation or, if necessary, a change of the license plates is not carried out by the Customer within 15 minutes, the license plates previously provided by the Customer are generally confirmed by the system, and the registration is carried out. There is no claim to the automatic confirmation of the license plates.
(3) Should there still be a wrong entry of a license plate despite the aforementioned measures to prevent such an error, the license plate can only be changed within the framework of the conditions specified by the Issuer.
(4) If the payment or license plate confirmation occurs on a later day than the selected start date of the product, the service will be carried out at the earliest possible time. The Customer is aware that a registration of his license plates cannot take place retroactively.
(1) The Service Provider is entitled to adjust the monthly flat-rate fee in line with the development of the total costs that are decisive for calculating the agreed price. The adjustment shall be made at reasonable discretion on the basis of § 315 BGB (German Civil Code). A price adjustment shall only be made to the extent that the total costs have increased or decreased. The Customer shall be informed in writing of any planned price adjustment at least eight weeks before it takes effect.
(2) The total costs consist in particular of costs for technology, customer support, personnel and services, energy, and overheads (e.g., for administration, marketing, rent, interest).
The following cancellation policy applies if you are a consumer within the meaning of § 13 BGB (German Civil Code).
(1) Right of Revocation: You have the right to revoke this contract within fourteen (14) days without giving any reason. The revocation period is fourteen days from the day of the conclusion of the contract.
To exercise your right of revocation, you must inform us, DMC digital Maut Consulting GmbH, Hohenstaufenring 62, 50674 Cologne, and [email protected], by means of a clear statement (e.g., a letter sent by post or email) of your decision to revoke this contract. You may use the attached model withdrawal form, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
(2) Consequences of Revocation: If you revoke this contract effectively, we will refund all payments we have received from you, including delivery costs (except for additional costs arising because you chose a type of delivery other than the least expensive standard delivery offered by us). The refund by DMC will be made promptly and no later than fourteen days after we receive the notice of your revocation of this contract, using the same means of payment that you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of such refund.
(3) Value Replacement: If you requested that the services begin during the withdrawal period, you must pay us a reasonable amount, which corresponds to the portion of the services already provided up to the time you inform us of the exercise of the right of withdrawal with regard to this contract, compared to the full scope of the services provided for in the contract. The calculation of the value replacement is done on a pro-rata basis, based on the price of the service and the elapsed period of validity, using the banking method (each month is calculated as 30 days, each year as 360 days).
- End of the Cancellation Policy -
(3a) Special note on the add-on option Route Toll Austria: For the add-on option, the withdrawal period begins when it is booked. A withdrawal from the add-on option does not affect the flat-rate contract. Your right of withdrawal for the add-on option expires early as soon as a route-toll ticket registered through it has been used or has expired, if you have expressly agreed that we begin performance before the end of the withdrawal period and you have confirmed your knowledge that you lose your right of withdrawal upon complete performance of the contract. If you withdraw from the add-on option, we refund the amount paid in full; we do not claim compensation for value.
(4) Model Withdrawal Form: The use of a model withdrawal form is not prescribed. If you wish to revoke the contract using this form, please fill it out and send it back.
DMC digital Maut Consulting GmbH, Hohenstaufenring 62, 50674 Cologne
I/we (*) hereby revoke the contract concluded by me/us (*) for the provision of the following service (order number*)
Ordered on (*)/received on (*)–
Name of the Customer
Address of the Customer
Signature of the Customer (only if communicated on paper)
Date
(*) Delete as appropriate
(5) In the case of an unauthorized chargeback by the Customer, such as by initiating a dispute with the payment provider, the Customer will receive a reminder that includes the following fees from the respective payment providers: Mollie (includes payment providers Giropay, Sofort, iDEAL, EPS, Transfer, Klarna) 5€, Stripe (Credit Card) 20€, Paypal 14€.
The service provider reserves the right to send a reminder email to customers who have successfully registered a toll product shortly before the end of its validity. This email will inform the Customer that they may need to register a new toll product. By accepting the GTC, the Customer expressly agrees to receive the one reminder email. The Customer can opt out of receiving the reminder email during the ordering process and at any time.
(1) The service provider offers the Customer the option of using a cross-border route planner in its online shop, in order to be able to find out which toll products are required in the respective countries with a minimum of effort. The route planner currently covers the following countries (as of 25/02/2025): Austria, Czech Republic, Hungary, Slovenia, Romania, Switzerland and Slovakia.
(2) The results provided by the route planner are not guaranteed.
(3) It is the Customer's own responsibility to find out about the required toll products and to purchase them before driving on a toll road. In particular, the Service Provider cannot be held responsible if the Customer, also due to possibly incorrect results of the route planner, drives on toll roads without an appropriate toll product and receives a penalty for this. The Customer is obliged to observe the respective road signs and to purchase a corresponding toll product if there are indications of a toll obligation, even if the route planner has not provided a result for the route driven.
(1) The Service Provider reserves the right to investigate suspicions of fraud or the fraudulent obtaining of services and to prosecute them criminally. The Service Provider also reserves the right to take civil action, such as the recovery of any value replacement initially granted. In addition, the Service Provider is entitled to exclude the Customer from future services in these cases.
(2) The Service Provider is under no statutory obligation to participate in consumer dispute resolution proceedings before a consumer arbitration board and does not currently offer participation on a voluntary basis.
(3) The contractual relationship between the Customer and the Service Provider is exclusively subject to German law. The application of the UN Sales Convention and the conflict of laws provisions of International Private Law is excluded. This does not affect the mandatory consumer protection provisions of the country in which the Customer, as a consumer, has his residence or habitual abode.
(4) For disputes arising from the contractual relationship with non-consumer Customers, the exclusive place of jurisdiction is the registered headquarters of the Service Provider in Cologne, Germany, to the extent permitted by applicable law. In cases of consumer Customers, proceedings against a consumer may only be brought in the courts of the Member State where the consumer is domiciled. Consumers may bring proceedings against the Service Provider either before the courts of Germany or before the courts of the Member State where the consumer is domiciled.
(5) The invalidity or unenforceability of any provision of these GTC shall not affect the validity of the remaining provisions. Any invalid provision shall be replaced by the applicable statutory rule most closely aligned with its intended purpose. The same principle applies to any contractual matters not expressly governed by these GTC.
Date: 19.10.2026
